The NY State Attorney General is troubled by the way Time Warner Cable handles customer service and how their advertised Internet speed don't match up with reality.
Misleading Internet speeds are pretty common and you would almost expect that sort of flim-flam marketing from companies like TWC or Comcast. What concerns me is the almost willful suspension of reality when it comes to so-called Gigabit Cities.
I get about 16-18 Gbps from my Charter connection but my bill says I'm supposed to get 30 Mbps. I'm not too upset about that because I understand contention and my speeds are at least better than 50% of what I'm supposed to be getting. But what about subscribers in FTTH builds who are supposed to be getting "up to 1 Gbps" on their new fiber connection only to top out at 100 Mbps when doing a speed test in the middle of the night and much less when doing a speed test during normal hours?
What's worse and what's more misleading - Charter giving me 18 Mbps from my 30 Mbps connection or getting 100 Mbps or less on a supposed Gigabit connection? There's a pressure on many of these fiber builds to attach the name Gigabit to their build and at the same time set customer expectations that the engineers know are not realistic. I don't agree with the practice and it is becoming way too common.
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